Question 1

How long does delivery take?

Accepted Answer

Pan-India delivery typically takes 3–7 business days depending on your location. Delhi NCR orders often arrive within 2–3 days. You will receive tracking details once your order is dispatched.

Question 2

What are the shipping charges?

Accepted Answer

Orders below ₹500 incur ₹80 shipping. Orders between ₹500–₹2,000 incur ₹60 shipping. Orders above ₹2,000 qualify for free shipping across India.

Question 3

Do you deliver to my pincode?

Accepted Answer

Yes, we deliver pan-India to all serviceable pincodes through our logistics partners. Enter your pincode at checkout to confirm availability.

Question 4

Can I track my order?

Accepted Answer

Once dispatched, you will receive an SMS/email with tracking information. You can also contact us on WhatsApp for real-time order updates.

Question 5

How does bulk and wholesale pricing work?

Accepted Answer

Retail shoppers unlock bulk discounts as product line totals grow — 5% from ₹5,000, 10% from ₹10,000, and 15% from ₹25,000. Approved dealers see wholesale rates on every product with no quantity unlock needed.

Question 6

How do I become a wholesale partner?

Accepted Answer

Visit our Wholesale page and submit a free application. Most accounts are approved within 24 hours. Once approved, you see wholesale prices and can place bulk orders online.

Question 7

Are your prices lower than retail stores?

Accepted Answer

Yes. As a Sadar Bazaar wholesaler with 30 years of experience, our prices reflect true wholesale rates — especially on bulk orders. Many parents save 30–40% compared to mall retail prices.

Question 8

Are your toys safe for children?

Accepted Answer

We handpick every product in our catalog. Where applicable, we stock BIS-certified and age-appropriate toys. Each product page lists safety and material information.

Question 9

How do I choose toys by age?

Accepted Answer

Use our Shop by Age filter or browse age-labelled products. Every product displays a recommended age range to help you pick developmentally appropriate toys.

Question 10

Do you sell screen-free toys?

Accepted Answer

Yes. Educational, STEM, board games, outdoor, and pretend-play toys are core to our catalog — designed for active, imaginative play without screens.

Question 11

What is your return policy?

Accepted Answer

We accept returns within 7 days of delivery for damaged or defective products. Please see our Returns & Refunds Policy for full details.

Question 12

How can I contact support?

Accepted Answer

Reach us via phone, WhatsApp, email, or visit our shop in Sadar Bazaar, Delhi. Our team responds to WhatsApp enquiries within business hours.

Frequently Asked Questions

Orders & Delivery

Pricing & Wholesale

Products & Safety

Returns & Support

Policy Documents

Still have questions?